General
Full payment must be received prior to the order being sent out. Please pay by PayPal where possible as this will speed up your order.
WE CANNOT GUARANTEE THAT ARRANGEMENTS WILL BE EXACTLY AS PICTURED. OCCASSIONAL VARIATIONS MAY BE REQUIRED DUE TO SEASONAL / ENVIRONMENTAL CONDITIONS.
SAME DAY DELIVERY IS NOT OFFERED FOR WEB ORDERS. IF YOU REQUIRE SAME DAY SERVICE, PLEASE TELEPHONE THE SHOP RATHER THAN PROCESSING THE ORDER VIA THE WEBSITE. ORDERS MUST BE RECEIVED (INCLUDING PAYMENT) BY 1PM ON DAY OF ORDER.
• All content included on the website, such as text, graphics, logos and images, is the property of Kimberleys the Florist. It is illegal to reproduce any of Kimberley the Florist's products, website or parts of the website without written permission.Full payment must be received prior to the order being sent out. Please pay by PayPal where possible as this will speed up your order.
WE CANNOT GUARANTEE THAT ARRANGEMENTS WILL BE EXACTLY AS PICTURED. OCCASSIONAL VARIATIONS MAY BE REQUIRED DUE TO SEASONAL / ENVIRONMENTAL CONDITIONS.
SAME DAY DELIVERY IS NOT OFFERED FOR WEB ORDERS. IF YOU REQUIRE SAME DAY SERVICE, PLEASE TELEPHONE THE SHOP RATHER THAN PROCESSING THE ORDER VIA THE WEBSITE. ORDERS MUST BE RECEIVED (INCLUDING PAYMENT) BY 1PM ON DAY OF ORDER.
• Kimberley the Florist uses PayPal for any credit card payments and does not store any sensitive information like your credit card information.
• We aim to process orders as soon as possible, after receiving payment.
If it is not possible to deliver on your selected date we will contact you by telephone. Same day delivery is only possible if the order is received and processed by 11am. It is best for you to contact us by telephone if you require same day delivery.
If it is not possible to deliver on your selected date we will contact you by telephone. Same day delivery is only possible if the order is received and processed by 11am. It is best for you to contact us by telephone if you require same day delivery.
• Due to legal requirements surrounding the sending of UK products abroad, we are not currently able to process orders delivering to outside the UK. Orders from outside the UK to anywhere in UK mainland are however acceptable and will be processed in the same way as normal orders. To contact us from outside the UK please call us on +44 (0) 1934 875736.
• We cannot offer refunds under any circumstances. Our flowers are guarunteed to 'stay fresh' for 7 days. Please contact us if you have any problems.
Liability
• We always do our best to ensure that the information available on the website is up to date and accurate, but we cannot guarantee that it will be error free. In case of an error that has been brought to our attention we will do our best to correct it as quickly as possible.
• Kimberley the Florist does not accept liability for any errors on the site and has the right to change information, images, specifications and descriptions of any products or services.